Size Guide
All items are dimensioned in cm/mm and should give an accurate guide. If you are in any doubt, please contact direct. Rings are sized in standard UK alphabetical sizing. Please ensure that you have an accurate size for your finger before ordering. You can do this by visiting a jeweller. A wider band width will feel tighter than a narrow band and finger sizes will often differ from left to right hand and with temperature. We are not able to refund or replace individually sized rings and will charge for a further resizing. Most rings are available in a small range of sizes but this will vary with each ring. Please see individual items for sizes. As rings will often need to be sized individually a longer delivery time should be expected.
Order process.
Just click on the items that you wish to buy. They will be placed in your shopping cart. Shipping/postage charges will be shown at this point. When you have completed your selection, click “Proceed to Checkout” and fill in the details that are need to complete the order. At the bottom of the page you will then click “Place your order”. This will take you to the secure PayPal page to pay with you debit/credit card or PayPal account.
Payment
Making a purchase from the website is simple using secure payments via PayPal. You DO NOT need a PayPal account to pay for your order, you can pay with a Credit or Debit card. On the PayPal payment page look for the wording “Don’t have a PayPal Account” click this to pay with your Credit or Debit Card. Your credit card details are not held by us and are never passed on to us.
You may also order by post and pay by cheque or bank transfer if you prefer.
All orders are subject to acceptance and product availability.
Delivery
Every item of jewellery is finished by hand in our workshop, we aim to dispatch you order as soon as possible but please allow up to 21 days for delivery. However plant labels and some items of jewellery may be in stock so if you need a piece urgently please contact us first.
Delivery within the UK is per order using Royal Mail Signed For service, at a cost of £3.40, £4.10 or £6.95 dependent on the size, weight and value of the items ordered. Please note that a signature is required on delivery. Jewellery items are boxed.
For delivery charges outside the United Kingdom please contact sales@woodfield-design.co.uk. Local taxes may apply.
Returns
We have taken care to ensure that images and descriptions of products are as accurate as possible, however if you are not satisfied with your purchase, or in the unlikely event that the item is damaged we will refund or supply a replacement. You may return the item to us for a full refund of the item cost, provided that you notify us, in writing within 2 days of receipt, and that within 10 days of receipt you return the item in the same condition as it was delivered by a secure, insured ‘signed for’ method. We are unable to replace items that have been customized to a customer’s specification unless the item is faulty.
Materials
All jewellery items are produced in sterling silver and, where necessary, will be hallmarked with my makers mark, registered at the Birmingham Assay Office, and will comply with the Hallmarking Act. I am happy to hallmark other items if requested but the additional time-scale and costs involved are not always appropriate. (link to Assay Office )
Many of the items can be available in 9 or 18ct gold, please contact via email to discuss.
Any additional semi precious stones will be detailed in the description.
Care of Jewellery and Plant Labels.
Plant labels – anodised aluminium , can be cleaned in warm soapy water and writing can be removed by gently rubbing with a plastic scourer.
Silver jewellery – Silver is a natural material and will react with chemicals and the air and will oxidize and tarnish. Wearing your jewellery is the best way to keep it in good condition but avoid contact with chemicals, perfumes, cosmetics, perspiration and chlorinated water. Items can be cleaned with warm soapy water, using a soft brush or cloth. Silver items can be cleaned using a proprietary cloth or ‘dip.’ Silver with stones or pearls or purchased with an oxidised finish should not be cleaned with silver cloths or dip.
